On July 31, 2015, BC Ferries submitted its Fiscal 2015 Annual Report to the British Columbia Ferries Commissioner, within which the results of the 2014 Customer Satisfaction Tracking Survey are, for the first time in recent years, prefaced by a series of responses and planned actions from the ferry corporation.

Several of the route-specific responses related to Route 19 (Nanaimo Harbour to Gabriola Island) and FAC Chair, John Hodgkins, submitted a reaction to the report on behalf of Gabriola Ferry Advisory Committee.

The FAC submission to the Ferry Commissioner can be downloaded here.