FAC meeting with BC Ferries this Friday

Gabriola FAC members will be meeting with BC Ferries management this Friday (November 18) in the Agricultural Hall, South Road, starting at 9am.  The agenda for this meeting can be found here

Members of the public are welcome to attend, but please keep in mind that this is not an open-house meeting, so if you wish to speak on any topic please email us with the topic on which you would like to speak before the meeting at gabriola.fac@gmail.com, or speak to the Vice-Chair, Steven Earle, before the start of the meeting.

 

Busiest summer on our ferry since 2010

September’s traffic statistics published recently by BC Ferries show that vehicle traffic was 5.2% up on September 2015 and passenger traffic up 4.2% – confirming that summer 2016 has been the busiest for ferry traffic since 2010, and explaining why our ferry line-ups have been exceptional this year.

Between June and September, more than 129,000 vehicles were carried this year – 5,000 more than last summer, and 8,000 more than Summer 2014, the year following our ferry cuts. The last time our summer ferry traffic was busier was 2010, when nearly 135,000 vehicles were recorded.  Since 2010, ferry traffic has been in steady decline due to the combined effect of high fares and a weakened economy.

Passenger numbers have followed a similar trend – with over 292,000 passengers carried between June and September – up by 5,000 from last year and a massive 15,000 more than Summer 2014 – and the highest since 2010, when 306,000 passengers travelled.

At first sight, this is great news for the longer term sustainability of our ferry service – but we know that traffic on our late evening ferries is stubbornly low and showing little sign of improving. The majority of new traffic appears to be focussed on our daytime ferries – sailings that are already full for much of the year – and in peak summer that simply means longer line-ups and more missed ferries.

Summer 2016 also saw the reinstatement (on a 2-year trial) of the early afternoon weekend sailings during July and August. They appear to have been well used, and will return next year. Once we have detailed traffic numbers from BC Ferries, we aim to provide a detailed appraisal of the impact they have had on weekend traffic.

Monthly traffic statistics can be found on our Route 19 Performance page.

BC Ferries announces new fares promotion

BC Ferries has announced a new fleetwide fares promotion offering 50% off standard vehicle fares on selected sailings between November 14 and December 18. These discounts will apply to vehicle fares only (not passenger fares) and apply to cars, motorcycles, trucks, SUVs, vans and recreational vehicles (up to the first 20 feet of vehicle length). The extra per-foot charges for overlength vehicles and commercial vehicles will not be discounted.

For Gabriola, this means the standard round-trip vehicle fare of $26.95 reduces to $13.50, with Experience Card holders paying the same $13.50 fare instead of their regular discounted rate of $17.20 on the following sailings leaving Nanaimo:

fares

 

A 50% reduction in vehicle fares will also be available on either ferry route between Nanaimo and Vancouver, cutting the regular fare from $56.45 to $28.25 on the following sailings:

fares2

According to BC Ferries, the choice of sailings on the Gabriola route is a balance between offering reductions on lower utilised sailings and  trying to keep the promotion relatively straightforward across the system – so once again, there will be no discounted sailings on Fridays, or after 10am on Sundays.

Your Ferry Advisory Committee continues to press BC Ferries to discount our late evening fares on a permanent basis, to encourage greater use of under-utilised ferry capacity and help reduce some of the overloading on daytime sailings.

Ferry Advisory Committee wants ferry line-up moved from Taylor Bay Road

Gabriola Ferry Advisory Committee is calling for the relocation of the traffic line-up from Taylor Bay Road to North Road in the light of serious safety concerns this past year.

In June 2016, FAC members highlighted their concerns to BC Ferries, but since the waiting area is on the highway, the corporation has no powers to regulate where vehicles wait for the ferry. FAC representatives met with Ministry officials on June 14 asking for a review of traffic arrangements, suggesting a site meeting during the summer months, when traffic is heaviest. A formal request from the FAC followed at the end of June.taylorbay

The government’s contract with BC Ferries commits the Province to providing space for 76 auto equivalents (AEQs) in the line-up (one ferry load), but drivers leaving gaps in the line-up mean that the last few spaces are now beyond the recognised turning bay, resulting in dangerous conditions caused by drivers making unsafe U-turns to ensure their place on the ferry.

The problem was first highlighted by the FAC in 2014, when government cuts led to long tail-backs of traffic waiting for fewer ferries. At that time, Ministry staff offered a short-term solution in the form of advisory signage to a new U-turn point at Ivory Way, together with extra mandatory signs to prevent U-turns along Taylor Bay Road. Despite the extra signage, and reinstatement of the full daytime ferry service, the volume of traffic waiting to board the ferry continues to grow – and during the summer months, line-ups stretching to Ivory Way are a regular occurrence.

sounder

Photo : Gabriola Sounder

Summer 2016 has seen further growth in ferry traffic, with long queues most days along Taylor Bay Road. Increasing numbers of drivers are making U-turns on Taylor Bay Road, leading to at least one accident and several near-misses. RCMP officers have cautioned or ticketed drivers making dangerous and illegal U-turns on the highway.

The FAC believes Taylor Bay Road is the wrong place for ferry traffic. “Its narrow width, coupled with a series of bends and blind summits makes it a dangerous place to encounter parked vehicles, let alone a vehicle making a U-turn across both traffic lanes,” says John Hodgkins, FAC Chair “and, since only 20% of ferry traffic originates from the Taylor Bay direction, that means at least 3 out of every 4 vehicles have to turn somewhere once the line-up rounds the corner into Taylor Bay Road.”

The FAC considers the only long-term solution is to take traffic away from Taylor Bay Road and create the line-up on North Road or South Road, where the majority of ferry traffic originates and there’s more space available. As FAC Vice-Chair Steven Earle puts it “Experience this summer has demonstrated that it’s not possible to safely manage ferry traffic on Taylor Bay Road, and a new solution has to be found and implemented – ideally before summer 2017”

The Ferry Advisory Committee has developed a range of options for consideration and is asking the Ministry of Transportation & Infrastructure to prioritise a detailed appraisal of the alternatives.

Click on the image below to download a copy of the FAC submission.ferry-traffic-management-sept-2016

2016 – A bonanza year for BC Ferries ?

The publication of BC Ferries’ traffic statistics for July 2016 signals continuing traffic growth on most BC Ferries’ routes – including Gabriola.  If the underlying traffic recovery continues, BC Ferries can expect a 5% annual growth in vehicle traffic, while passenger numbers are expected to increase between 3% and 4%.

BC Ferry Commissioner, Gord Macatee, puts this increase down to a number of factors:-

  • the dramatic drop in oil prices (which shows no sign of reversing any time soon)
  • price of gasoline at the pump has fallen (encouraging more highway travel)
  • US economy performing well (encouraging more travel)
  • the low Canadian dollar (encouraging Canadians to stay home and Americans to visit)
  • consumers with more disposable income as a result of lower fuel prices
  • the requirement for Americans to have a passport, a border crossing concern, is less of an issue as many more now have one.

Of course, we know that most of the extra tourist traffic ends up on the major ferry routes between Vancouver and Vancouver Island. Since January,  traffic between Vancouver and Victoria is up by 5.8% compared to the same period last year, and on routes linking Vancouver with Nanaimo traffic has risen 6.4%. That’s more than 10% up on traffic levels back in 2013 (the last full year before the 50% charge was introduced for Seniors)

What’s happened on the Gabriola ferry?

In the 7 months since January, vehicle traffic on the Gabriola route has gone up by 3.2% compared to the same period last year – while passenger traffic has grown by just 1.1%. During July, the number of vehicles carried increased by 3.8% compared to July 2015, and passengers were up by 1.8%.

Little wonder we are seeing longer line-ups this summer – as much of the extra traffic appears to be heading for the busiest sailings.  Of course, we get overloads every summer, typically between 9am and 1pm from Gabriola, and back from Nanaimo between 3pm and 6pm. But this year, the early morning and mid-afternoon ferries appear busier too, as people try and avoid the worst of the morning line-ups.

The difference is that, unlike most other routes, traffic to Gabriola has yet to recover to the levels recorded before the service cuts of April 2014.  Vehicle traffic between January and July 2016 is still 1.2% lower than the equivalent period in 2013 – though it has shown signs of returning to 2013 levels in the past couple of months – whereas in the past 3 years traffic has increased by more than 10% between Nanaimo and Vancouver, and at least 7% to both Salt Spring and Quadra Islands (two routes with similar traffic volumes to Gabriola).

Passenger numbers since January have, however, returned to 2013 levels – despite the initial impact of the 50% Seniors’ fare, which caused a 5% slump in passenger traffic during 2014.  So, even with the recent upturn in vehicle numbers, it seems the long-term trend is more of us travelling as walk-on passengers, resulting in fewer vehicle fares for BC Ferries.

Good for the environment; not so good for BC Ferries.

Finances balanced, performance improved and customers happier, say BC Ferries

BC Ferries has this week lodged its annual performance reports with the BC Ferries Commissioner, revealing how each route has performed during the 12 months to March, 2016.  Also published are the results of the 2015 customer satisfaction survey, covering a sample of routes including Route 19 to Gabriola.

Route 19 Financial Performance

This time last year, BC Ferries reported an operating deficit (excluding deferred costs) of $242,000 on Route 19. This year, that deficit has been turned round to a $110,000 surplus – achieved primarily through increased fares revenue and reduced capital costs. This modest surplus represents a 1% margin on annual turnover.

Farebox revenue (including social program reimbursement from government) fell just $379,000 short of covering direct operating costs in 2015/16 – compared to the shortfall of $532,000 reported last year (and almost $1.5 million in  the year preceding the service cuts). Expressed another way, the shortfall against direct operating costs is now just $66 for each round trip from Gabriola.

Significant cost and revenue changes from 2014/15 include:

  • Revenue from vehicle fares up by $247,000 (+8.5%)
  • Revenue from passenger fares up by $118,000 (+5.2%)
  • Social Program reimbursements (Seniors, students etc) up by $37,000 (+4.4%)
  • Direct operating costs (labour, fuel, maintenance) up by $249,000 (+3.8%)
  • Financing & Amortisation costs down by $175,000 (-5.6%)
  • Provincial & Federal Support (Service Fees) down by $65,000 (-1.8%)

Route 19 Operational Performance

Operational improvements reported in 2015/16 include:

  • Vehicle traffic up by 3.2% (but still 0.3% down from the year before the service cuts of 2014)
  • Passenger traffic up by 2.6% (up 1.3% from the year before the service cuts)
  • Vehicle capacity utilisation up from 49.6% to 51.7% (the highest reported since 2008)
  • On-time performance up from 90.1% to 95.8% of departures within 10 minutes of scheduled time
  • Percentage of overloaded sailings down from 7.8% to 5.6% ( but still 0.5% more than 2013/14, before the cuts)

Customer Satisfaction

In the year following the service cuts, the proportion of customers expressing satisfaction with the Gabriola ferry service fell dramatically from 84% to just 56%. Following a series of corrective measures agreed between the FAC and BC Ferries, satisfaction levels returned to 81% in 2015 according to the latest independent customer survey.

Before the service cuts, customers from Gabriola reported high levels of satisfaction with the frequency of the ferry schedule with a satisfaction score of 4.0 (out of 5). After the service cuts, that plummeted to just 2.3 out of 5, but following schedule adjustments in April 2015, satisfaction with the service frequency has risen back to 3.2 out of 5.

Asked whether the first ferry is early enough, the satisfaction score fell from 4.3 to 3.6 in 2014 (despite there being no significant change to the time of the first ferry in April 2014) – and has remained at 3.6 in 2015, even though the first ferry from Gabriola now leaves 45 minutes later following the April 2015 schedule adjustments.

In 2013 (when the last ferry left Nanaimo at 11.30pm) passenger satisfaction with the timing of the last ferry also scored 4.0 out of 5. When the last ferry was retimed to 11.05pm, the score fell back to 3.1 in 2014. Since then, despite the last ferry now leaving at 11pm, the satisfaction score rose in 2015 back up to 3.5 out of 5.

Satisfaction with on-time performance has improved significantly from 2.7 out of 5 in 2014 to 3.8 in 2015 – almost back to its pre-cuts level of 3.9 reported in 2013.

Also improved is customers’ perception of their ability to get on to the desired ferry – up from 2.8 out of 5 in 2014 to 3.4 in 2015, reflecting a fall in the number of sailings that are now overloaded. However, customers remain comparatively dissatisfied with their ability to connect with other ferry routes (especially route 2 to and from Departure Bay) with the score rising from 2.7 to just 2.9 in 2015.

A copy of the full annual report from BC Ferries to the BC Ferries Commissioner can be downloaded here.  A summary of performance reports since 2012 can also be found on our Route 19 Performance page on this website.

Snowbirds display affects ferries on August 10

Heads Up! The Snowbirds are back in town on August 10.
This means that Nanaimo Harbour is closed to navigation from 5.30pm until 6.45pm and Quinsam’s schedule will be disrupted.

The ferry schedule for Wednesday August 10 (for one night only) will look like this:

Normal service up to (and including) the 5pm from Nanaimo
5.35pm from Gabriola (Dangerous Cargo) sailing is CANCELLED
6.10pm from Nanaimo is CANCELLED
6.40pm from Gabriola will operate as normal
7.15pm from Nanaimo will operate as normal
8.25pm from Gabriola will carry Dangerous Cargo ONLY
9pm from Nanaimo will operate as normal
9.30pm from Gabriola will operate as normal
10pm from Nanaimo – EXTRA SAILING
10.30pm from Gabriola – EXTRA SAILING
11pm from Nanaimo will operate as normal.